i-Socket Autoswitch FAQs
Our most common questions—answered below
WHY DOES THE VACUUM STAY ON?
If your i-Socket Autoswitch is staying on longer than 7 seconds, check the power cords to make sure the TOOL and VAC inputs are not reversed.
MY AUTOSWITCH IS NOT WORKING, WHAT CAN I DO?
The most common reason for a non-working i-Socket Autoswitch is related to the actuation threshold (which is the minimum amount of current that the tool must draw in order to turn the ACCESSORY outlet on). The i-Socket Classic has an actuation threshold of about ~0.7 amps (roughly 85 watts) so there has to be at least this much current flowing to the tool before the ACCESSORY outlet will turn on.
Alternatively, the i-Socket Plus and i-Socket Workshop have lower actuation thresholds of ~0.5 amps (roughly 65 watts).
A simple way to test this would be to plug a power strip into the TOOL outlet and then plug in a light fixture or second tool in to the power strip. Run them at the same time so you are sure that the current draw is above ~0.7 amps. With them on at the same time, the ACCESSORY outlet should turn on.
If you have our WORKSHOP Autoswitch, the most common reason for a non-functioning unit is having the Mode Switch in the incorrect position. Make sure the Mode Switch is in the AUTO position, and the vacuum power is in the ON position. Please refer to our instructions for the proper mode position. Also, make sure your tool is drawing at least 65 watts. The i-Socket Workshop actuation threshold is ~.5 amps (roughly 65 watts). Refer to the paragraph above for testing.
If your WORKSHOP Autoswitch still does not function properly, contact Customer Service.
WHAT IS THE WARRANTY ON MY I-SOCKET AUTOSWITCH AND HOW DO I PROCESS A CLAIM?
i-Socket Workshop Models
Warranted for 12 months from date of purchase against manufactures defects. Warranties may be extended to 24 months from the date of purchase by registering the unit on our warranty page.
i-Socket Classics and Plus Models
Warranted for 90-days against manufactures defects. Warranties are easily extended to 12 months from the date of purchase by registering the unit on our warranty page.
In order for us to proceed with testing, we will need the name of the retailer and date when you purchased your i-Socket. In addition, we will need the LOT NUMBER of your unit (a four-digit number on the back of the unit—printed on a white sticker, or stamped into the plastic case).
Please fill out the online Warranty Claim Form on the Warranty page. You may be asked to send the unit to our testing facility prior to receiving a replacement.
NOTE: DGC Products, Inc. reserves the right to refund or replace any product found defective within the warranty period.
CAN I USE MULTIPLE TOOLS AND ONE VAC WITH I-SOCKET?
Yes. It is possible to use a power strip plugged into the TOOL outlet, with several tools plugged into the power strip. However, keep in mind that the i-Socket is just a switch—it does not change the electrical characteristics of the tools or of the electrical circuit used.
NOTE: Only one power tool at a time must be triggered/operated. Multiple tools pulling current through the i-Socket on the same circuit, along with a large dust vac, will most likely damage the i-Socket and exceed the current limitations of the circuit, causing the breaker to trip.
WHAT IS THE POWER RATING ON THE I-SOCKET?
The i-Socket AutoSwitch is rated at 15 amps. Please refer to your specific tool and accessory specifications for maximum amperage ratings.